You’ve probably heard it at one point or another – Amazon is going to put small businesses out of business. That isn’t true. Consumer purchasing habits have just changed. In-store shopping is still a very significant portion of the retail industry and bringing customers into your store should be a… Read More
Consumers want their favorite brands and purchasing habits at the tips of their fingers – literally. The modern convenience store shopper is likely to have a number of mobile apps on their smart-phones specifically developed to allow price checking, sale and discount updates, and mobile-payment options. Convenience Store News details… Read More
Key performance indicators or KPIs are measurements of data used to track important processes, efficiency, company growth, customer engagement and many other patterns. Every industry has unique KPIs that inform business leaders of the direction their business is moving – positive or negative. KPIs are best utilized to understand whether… Read More
Merriam-Webster defines “convenience” as something that is “designed for quick and easy preparation or use”. Traditionally, for business owners, location has created convenience. The soul of convenience stores is built on their ability to serve people and communities closest to them. Rarely will you find a convenience store plopped in… Read More
Summer time means excellent weather and customers that want to enjoy a meal and a cool drink on the patio of their favorite restaurant. Generally, restaurants see sales rise quickly during the warmer months, up to 30% – but is your restaurant’s patio space ready to provide an inviting atmosphere… Read More
61 million adults with disabilities are estimated to live in the United States. The Centers for Disease Control and Prevention (CDC) state that 1 in 4 adults have a form of disability and each ranges in severity. These conditions can affect a person’s mobility, cognition, hearing and vision, making living… Read More
Action Card believes in the power of a checklist. We’ve created a number of articles discussing why we think a well-thought out, simple checklist can be a powerful tool for your business. Keeping track of daily operations with a checklist improves the effectiveness of your team and the efficiency of… Read More
Collecting and analyzing customer feedback provides powerful insight into what your customers want and need and what your customer experience is really like. The knowledge gained can help you improve and craft your service or product around your customer needs. Seth Godin, a leader in the marketing industry, teaches that… Read More
Equipment, utilities, food products, point-of-sale (POS) systems and labor make up the 5 largest branches of restaurant costs. Some are easier to control than others. You may be able to purchase an older version dishwasher or grill. Food prices can be adjusted. But then there are labor costs. Controlling your… Read More
Unemployment proved to be the lowest in nearly 50 years in September of 2018 at 3.7% nationally. That rate has held steady through the first quarter of 2019. Despite the drop, People Report warns that low unemployment has not reduced staffing pressure on customer service business leaders. With an increase… Read More