Regulators have a scorecard for your locations. Health inspectors have one. Your guests have one, too. It’s called a Google review. The question isn’t whether your franchise operations are being measured. They are, constantly, by people outside your organization. The question is whether you’re measuring them first. Most franchise operators… Read More
What are Messages? Messages are actionable tasks that can be assigned to locations or users. Similar to Action Items, recipients must take action with the goal of the task being approved and closed. How do they work? A user creates the Message and determines the contents of the task, such… Read More
A slow checkout experience will make your customers regret stepping foot in your store. That’s harsh, we know, but true. The entire curated customer experience in your store can be broken in an instant by an unmanned or womanned register, slow line, complicated POS system or an unenthusiastic cashier. It’s… Read More
The key to running an efficient retail business or restaurant is by conducting quality inspections regularly. We cover why inspections are necessary and what benefits they offer in a number of other posts. Overall, they promote and ensure brand compliance, allow more communication and observance between store management and headquarters,… Read More
Managers in today’s retail industry wear many hats. They are product specialists, salesmen and women, marketers, administrators and trainers for new employees. On top of all this, they handle day-to-day operations and keep track of multiple schedules. It sounds overwhelming right? Automation can be the solution to reducing a number… Read More
Over the last few years, convenience stores have evolved to be hubs for quick, easy meals and snacks. When you’re on the go, making multiple stops between restaurants, convenience stores and markets just isn’t an effective use of time. So, many c-stores have added food service to their offerings. Casey’s… Read More
Halloween is one of the largest commercial holidays in the U.S. The National Retail Federation estimates that consumers will spend up to $8.8 billion this year and each person is expected to spend about $86 on average for the holiday. Seasonal retail pop-ups like Spirit Halloween have turned selling holiday-specific… Read More
Some restaurants, mostly national fast-food chains, are making instant payments available to employees as a new option to receive their wages. Where previous payment methods like checks and automatic deposits can take up to two weeks on average to fully disperse a lump sum to workers’ accounts, instant payments allow… Read More
You’ve probably heard it at one point or another – Amazon is going to put small businesses out of business. That isn’t true. Consumer purchasing habits have just changed. In-store shopping is still a very significant portion of the retail industry and bringing customers into your store should be a… Read More
Consumers want their favorite brands and purchasing habits at the tips of their fingers – literally. The modern convenience store shopper is likely to have a number of mobile apps on their smart-phones specifically developed to allow price checking, sale and discount updates, and mobile-payment options. Convenience Store News details… Read More