I worked for an automotive parts franchisor when I was South of 30 called 1-800-Radiator. Looking back I was learning prescient lessons in business on a daily basis by osmosis. My company was a thirty location parts distributor. Headquartered out of Northern California, our competitive advantage in a traditionally blue collar industry… Read More
It’s Go Time This morning, a week before the International Franchise Association Convention in New Orleans Action Card officially went live. Action Card has been in beta test since October of last year and we’re excited to roll it out prior to flying to the Big Easy and showing off… Read More
I’ve felt that if you dwell too much on your errors, you’re dealing in the negativity of things. I don’t like that. I’d rather work on the positive reinforcement, the things I did well.” Hale Irwin Do Your Tools Reinforce your Culture? Most good people managers will tell you… Read More
The Model A couple of years ago I got to hear a killer talk by best-selling author and consultant John DiJulius on customer service. John is the founder of a successful, upscale Cleveland-based salon chain and consults with prestigious clients such as Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle and Mariott to name… Read More
Universal Issues One of the greatest challenges that growing franchise companies face is the disparity in performance between their locations and franchise owners. Often it takes years of franchise sales and development to learn who your ideal owners are, what markets tend do well and what processes enable operational efficiency… Read More
Action Card spoke recently at a technology summit in Kearney Nebraska. The event centered around the importance of broadband in rural communities and featured some dynamic thought leaders and organizations. One of the keynote speakers, “Futurist” Jack Uldrich, gave the most entertaining and thought-provoking presentation on key innovations that were… Read More
We have recently learned a great deal about the world of franchising. Our mobile site review application Action Card will launch early next year and is in a productive beta test currently. I have several years of experience recruiting, setting up and managing franchises and it has been fun working with our… Read More
This week Action Card will officially launch our self-titled franchise site review app “Action Card” into beta-test mode. The intent of Action Card is to provide franchise companies a portable tool that they can use when visiting their respective locations for brand consistency and best practices. Currently many franchises use… Read More
What We Do Action Card was featured recently in the Midlands Business Journal. Check out the article when you have some time. Custom software can be an abstract topic and the MBJ did a good job of crystalizing what we do here. Collaboration Like any business, communication is the central… Read More