Nobody sets out to run their franchise network on paper checklists and spreadsheets. It just sort of happens. You start with a few locations, a simple process works fine, and then one day you’ve got 40 units and you’re still running the same system you built when you had three…. Read More
Regulators have a scorecard for your locations. Health inspectors have one. Your guests have one, too. It’s called a Google review. The question isn’t whether your franchise operations are being measured. They are, constantly, by people outside your organization. The question is whether you’re measuring them first. Most franchise operators… Read More
You did the audit. You found the issues. You wrote up the report, sent it over, and waited. And waited. Two weeks later, the same problems are still there. The franchisee says they never got the email. Or they got it but weren’t sure who was supposed to handle it…. Read More
There’s a version of “compliant” that looks great on paper and falls apart the moment a guest walks through the door. You know the one. The location submits a checklist with every box ticked, the scores come back clean, and you move on. Then a customer posts a photo online,… Read More
How to Audit Franchise Brand Consistency in Minutes If a critical brand standard is being missed at one of your locations right now, how long would it take for you to know? A day? Three days? A week? When operations rely on disconnected or traditional tools like paper, email and… Read More
Holding a virtual meeting can get pretty difficult. They can be noisy, glitchy and disorganized. With Action Card holding a Virtual Meeting on Field Management next week, we thought it would be a good idea to see how to make the most of it and how to avoid some of… Read More
The Goal On February 26th Action Card’s Kelly Grace will be hosting a roundtable discussion with Sprint wireless dealers on maximizing your field management efforts. We want to create a greater level of awareness among our Sprint Wireless clients and share what is and isn’t working for them. We will be… Read More
Action Card is on the cusp of some significant changes. Today we’ll roll out our new website which more accurately represents the utility of the app, our customers’ needs and the collaborative nature of good field inspections. The re-design was largely done by Volano Software partner Don Stavneak and our… Read More
Communication is the key to brand consistency especially in the field. Many multi location companies have tried to figure out how to be more effective at communicating across their network and sometimes they overthink it. Going back to the basics is the first step in driving more effective communication. Listen… Read More
The Omaha World Herald recently recognized Action Card as a top start-up software application. We were mentioned among many highly successful Omaha area technology start up companies. Read about it here! We’re very proud of the progress we’ve mad helping field managers become more efficient and proficient in their roles…. Read More