A successful franchise delivers a consistent brand experience for customers and a clear vision across their franchisee network. Consistency starts with well-defined standards and a strong commitment to ensuring compliance at every level of the company and every franchise location. When a gap opens up between franchisor and franchisee, it… Read More
Company culture is the personality of a business. It exemplifies how your employees work and engage with customers. Aspects of company culture include the vision leadership has for the business all the way down to daily operations. These elements can lead to a positive or negative culture. Positive company culture… Read More
Very often, the field visit is seen as just another inconvenience; just another thing to take up the manager’s time and patience. It’s a huge misnomer that the field visit process is a checklist item. The field visit officer came, they wrote notes, and now check, we’re done. Field visits… Read More
So far on the Action Card blog, we’ve covered keeping your convenience store customers coming back and what factors entice customer loyalty in a smart device retail store. Now, it’s time for the coffee houses out there! There are plenty of places to grab a cup of joe, so what… Read More
If you’ve had the pleasure of using the Action Card app, you can immediately tell that collaboration and transparency are at the heart of our reconceptualization of the field visit process. Today we’ll focus on collaboration -how to achieve it and what it can do to revitalize and bring together… Read More
We don’t have to tell you that retention is crucial, if you’ve been in business for any length of time, you already get it. High turnover rates get expensive quickly, and the associated costs like onboarding and training just pile up. Retention is vital to the success of any organization… Read More
Last week we discussed rogue franchisees and the potential problems that could arise when a franchisee decides to go off on their own. We also discussed the importance of brand consistency, why consumers depend on it, and why it is smart business. Your business has worked hard to maintain the… Read More
Field visits can and should be more than addressing the latest sales promotion or signage change. This is another opportunity for management to reinforce the company culture through thoughtful dialogue and support. This can be a time to lend an ear, get a feeling for the vibe of the workplace… Read More