One of the perks of working with our Action Card clients is seeing the “a-ha moment” when these multi-unit businesses officially leave paper standards inspections behind and go digital. It’s actually fun. From the time they first see the app on a Go To Meeting demo to when they’re… Read More
On Wednesday August 20th Action Card will host a conference call with Sprint Wireless dealers, discussing how to maximize store visits. The group will consist of owners, c-level operational executives and regional field managers. The response to the virtual round table idea was very positive and we found a… Read More
Watching the Workflow “Oh, this ol’ river keeps on rollin’, though No matter what gets in the way and which way the wind does blow And as long as it does I’ll just sit here And watch the river flow” – Bob Dylan Ideal Environments Breed Ideal Employees and… Read More
Last week I had the opportunity to meet with one of our first Action Card clients, Martinizing Dry Cleaning at their franchise convention in Milwaukee. I spoke to a group of highly dedicated, tenured dry cleaning owners, some of whom owned multiple locations, and I was impressed with their willingness to… Read More
Compliance Inspections I met recently with a restaurant management group who had four brands under them that they were developing. Their growth strategy is conservative, preferring to run fewer but profitable restaurants with a focus on superior service at all of their locations. They will likely be at 30 restaurants… Read More
Effective Field Visits: 6 Ways to Maximize Profitability Several months ago I came across Greg Nathan’s blog on improving the effectiveness of franchise field visits. Right away I was interested by the simple fact that he did not refer to the visits as “site inspections” or “compliance inspections” or,… Read More
The Difference Between a Review and an Audit. We’re still refining the elevator pitch for Action Card. The simplest way to describe the mobile app is to call it an audit tool or mobile inspection app. Our clients use it evaluate whether or not their stores, franchises, departments and people… Read More
Launching Saas Product Launching and selling software product has been challenging and fun. When you’ve developed a nice tool that solves a specific problem for a defined group of people, getting clients up and running is a rush. Our mobile compliance app Action Card has been a great experience. We knew we had… Read More
Customer oriented sales organizations should always know what their customers think about their products and service. The ultimate measure of a happy customer is whether or not they would recommend you to a friend. If you ask your customers what they think of you, your questions (which should not exceed… Read More
The term “compliance” gets a bad rap. Immediately the term suggests rules, regulations, inspections, audits and punitive outcomes for those outside of the rules. We immediately think of the financial industry or maybe the manufacturing sector and health and safety compliance. Rarely do we correlate compliance to customer satisfaction. This… Read More